We want every customer to be happy with their purchases from Encore Teas. We guarantee our quality tea will leave our facility in peak condition. Due to health regulations, we cannot accept returned teas. Therefore, sales on teas are final.
If you are uncertain about a new tea you have never tried, we recommend contacting us beforehand so that we can help guide your purchasing process.
Teaware & Accessories: We do not allow customers to return Teaware once it has been shipped, except for individual cases that we will review. We make every effort to describe and photograph these products so you can make a very informative decision.
In cases of a broken or defective product, please contact customer service within 72 hours, by email or phone. Have the order number ready, the name on the order and what seems to be broken.
If you feel you have received the wrong product, please contact customer service within 72 hours, by email or phone.